Businesses can benefit from automating service and Enquiries, allowing agents to focus on more challenging tasks and higher-value work that require a human touch.

With the bot, you can:

• Automate repetitive tasks.
• Answer and respond to customer questions.
• Cut down on operational costs.
• Allow customers to communicate with your business via existing messaging platforms.
• Schedule appointments, including phone calls, meetings.
• Send users surveys, including customer satisfaction surveys.
• Manage thousands of conversations simultaneously.

In order for a chatbot to function properly, the chatbot has to access your business data from existing knowledge base, website, internal databases, reservation systems, shipping information as well as product inventories.

Once you have determined which data sources will be needed to answer the question asked, you will know how the bot accesses each source in order to interact with the user in a meaningful way.

The chatbot’s are designed to respond to the most frequent customer requests and use cases. It is important to focus on mastering these questions before adding new functions and conversations later on.

We have a list of all the common questions asked, prioritizing them with regard to the volume and complexity of each response based on your business requirements.

There are some scenarios when the client’s needs cannot be fulfilled by automated chat. In these cases, human support is required.

To ensure a seamless customer transition, an escalation to a human agent might be required when a customer:

• Requests a phone or video call
• Asks the same question multiple times
• Asks a question the bot doesn’t know how to answer